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How to Fix PS4 Error SU-41350-3 (Update File Not Recognised)

By Sophia Bennett · About Zone Desire

Game console update file troubleshooting
SU-41350-3

Quick answer

PS4 error SU-41350-3 means the console cannot find or recognise the update file on USB. Put the update file in a folder named PS4 → UPDATE with the file named PS4UPDATE.PUP, use a FAT32 or exFAT USB drive, and try again.

What does “SU-41350-3” mean?

The PS4 looked for a system update on USB storage and did not find a valid file.

What causes it?

  • Wrong folder or file name
  • Browser renamed the file (PS4UPDATE(1).PUP)
  • USB drive not FAT32/exFAT
  • Old update file

Steps to try

Stop when the issue is resolved.

  1. Format the USB drive as FAT32 or exFAT on a computer.
  2. Create a folder named PS4, and inside it a folder named UPDATE (capital letters).
  3. Download the latest update from PlayStation's official site.
  4. Save it as PS4UPDATE.PUP inside the UPDATE folder.
  5. Start the PS4 in Safe Mode and choose Update System Software → Update from USB Storage Device.

Need more support? Check the official help: PlayStation Support error codes

FAQs

Do I need the reinstall file or the update file?

Use the update file unless you are installing a new hard drive.

Can I update over the internet instead?

Yes, if the PS4 is online, choose Update Using Internet.