How to Fix Canon Printer Error 5100 (Carriage Error)
By Marcus Lee
· About Zone Desire
Quick answer
Canon support code 5100 means the print head carriage cannot move properly. Turn off the printer, remove jammed paper, tape or objects from the carriage path, clean the encoder strip gently, and turn it back on.
What does “Canon 5100” mean?
The carriage that holds the ink cartridges is blocked or cannot read its position.
What causes it?
- Paper or object blocking the carriage
- Protective tape left inside
- Dirty encoder strip
- Cartridges not seated
Steps to try
Stop when the issue is resolved.
- Turn off and unplug the printer.
- Open the cover and remove jammed paper or objects.
- Check the cartridges are fully clicked in.
- Wipe the clear encoder strip with a dry cloth (do not bend it).
- Plug in and turn on the printer.
Need more support? Check the official help: HP Customer Support
FAQs
What is the encoder strip?
A thin clear strip behind the carriage that tells the printer where the head is.
Does 5100 mean the motor is broken?
Not usually. Most cases are a blockage.