Zone Desire
Streaming & TV

How to Fix Netflix Error UI-800-3

By Priya Shah · About Zone Desire

Streaming device cache reset troubleshooting
UI-800-3

Quick answer

Netflix error UI-800-3 means stored data on your device needs to be refreshed. Clear the Netflix app cache or data, sign out of Netflix, restart the device, or reinstall the app.

What does “UI-800-3” mean?

The Netflix app has old or damaged data saved on the device.

What causes it?

  • Corrupted Netflix app cache
  • Outdated app
  • Device needs a restart

Steps to try

Stop when the issue is resolved.

  1. Restart the device fully (unplug for 1 minute for TVs).
  2. Sign out of Netflix from the app's settings, then sign in again.
  3. Clear the Netflix app cache or data (Android TV/Fire TV: Settings → Apps → Netflix).
  4. Reinstall the Netflix app.
  5. Update the device software.

Need more support? Check the official help: Netflix Help Center

FAQs

Will clearing Netflix data delete my profiles?

No. Profiles and history are saved in your Netflix account.

Which devices get UI-800-3?

It is common on smart TVs, Fire TV, Roku and consoles.