How to Fix Prime Video Error 5004
By Jordan Kim
· About Zone Desire
Quick answer
Prime Video error 5004 is a sign-in or account problem. Sign out and back in, check your Amazon account and Prime membership, restart the device and update the app.
What does “Prime Video Error 5004” mean?
Prime Video could not confirm your account on this device.
What causes it?
- Expired sign-in session
- Prime membership or payment issue
- Outdated app
Steps to try
Stop when the issue is resolved.
- Check your Prime membership in your Amazon account.
- Sign out of Prime Video on the device and sign in again.
- Update the Prime Video app.
- Restart the device.
- Deregister and re-register the device in Amazon account → Your Devices if needed.
Need more support? Check the official help: Netflix Help Center
FAQs
Can too many devices cause 5004?
Too many streams can cause other errors; deregistering unused devices helps.
Do I lose watch history when signing out?
No. History is saved in your Amazon account.